Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Effective Date: January 15, 2025

Introduction and Scope

forivalunary ("we," "our," or "us") operates forivalunary.com and provides business automation services to organisations across Australia. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us in any way.

This policy applies to all personal information we collect about you, whether you're a potential client, current client, website visitor, or business partner. We understand that trust is the foundation of any successful business relationship, and we take your privacy seriously.

Information We Collect

We collect information in several ways depending on how you interact with us. The type of information we gather helps us provide better services and support to our clients.

Information You Provide Directly

When you contact us, sign up for our services, or fill out forms on our website, you might provide us with details like your name, email address, phone number, business name, and information about your automation needs. We also collect any messages or feedback you send us through contact forms or direct communication.

  • Contact information including name, email, phone number, and business address
  • Business details such as company name, size, industry, and automation requirements
  • Communication records including emails, phone calls, and meeting notes
  • Service preferences and customisation requests
  • Payment information when you engage our services
  • Feedback and testimonials you choose to share with us

Automatically Collected Information

Like most websites, we automatically collect certain technical information when you visit our site. This includes your IP address, browser type, device information, and how you navigate through our pages. We use this data to improve our website performance and understand how visitors use our services.

How We Use Your Information

We use your personal information primarily to provide our business automation services and maintain our relationship with you. Every piece of data we collect serves a specific purpose in helping us deliver better outcomes for your business.

Service Delivery and Support

Your information helps us understand your business needs, design appropriate automation solutions, provide ongoing support, and communicate important updates about our services. We also use it to process payments and maintain accurate records of our business relationship.

Primary Uses Include

We analyse your business requirements to recommend suitable automation solutions, provide technical support when you need assistance, send important service updates and notifications, and process billing and payment transactions. We also use your information to improve our services based on client feedback and usage patterns.

Communication and Marketing

With your consent, we may send you information about new services, industry insights, or updates that might benefit your business. You can opt out of marketing communications at any time, though we'll still need to send you essential service-related messages.

Data Storage and Security

We store your information on secure servers located in Australia and implement multiple layers of security to protect your data. Our security measures include encrypted data transmission, regular security audits, restricted access controls, and secure backup procedures.

Security Measure Description
Data Encryption All data transmission uses SSL/TLS encryption, and sensitive data is encrypted at rest
Access Controls Only authorised staff have access to personal information on a need-to-know basis
Regular Backups Secure, encrypted backups are performed regularly and stored in separate locations
Security Monitoring Continuous monitoring for unauthorised access attempts and suspicious activity

We regularly review and update our security practices to ensure they meet current industry standards. While we implement robust security measures, we also encourage you to protect your own account information and notify us immediately if you suspect any unauthorised access.

Information Sharing and Disclosure

We don't sell, rent, or trade your personal information to third parties. We only share your data in specific circumstances that directly support our service delivery or when required by law.

Service Providers and Partners

Sometimes we work with trusted third-party service providers to deliver our automation services. These might include cloud hosting providers, payment processors, or specialised software vendors. These partners are contractually bound to protect your information and can only use it for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by Australian law, court orders, or government regulations. We'll only share the minimum amount of information necessary to comply with legal requirements and will notify you when possible, unless prohibited by law.

Business Transfers

In the unlikely event that forivalunary is acquired by another company or undergoes a business restructure, your personal information may be transferred as part of that transaction. We would ensure any new owner maintains the same privacy protections outlined in this policy.

Your Rights and Choices

Under Australian privacy law, you have several important rights regarding your personal information. We're committed to helping you exercise these rights in a straightforward and timely manner.

  • Access your personal information and request copies of data we hold about you
  • Correct any inaccurate or incomplete information in our records
  • Request deletion of your personal information, subject to legal retention requirements
  • Opt out of marketing communications while still receiving essential service updates
  • Request information about how we've shared your data with third parties
  • Lodge a complaint about our privacy practices with us or the Australian Privacy Commissioner

How to Exercise Your Rights

To make a request regarding your personal information, contact us using the details provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests. There's no charge for most requests, though we may apply reasonable fees for complex or repetitive requests.

Data Retention

We keep your personal information only as long as necessary to provide our services and comply with legal obligations. The retention period varies depending on the type of information and our relationship with you.

Retention Periods

Active client information is retained throughout our service relationship and for seven years after the relationship ends, in line with Australian business record requirements. Contact form submissions and enquiries are kept for two years unless you become a client. Website analytics data is retained for 26 months, and marketing communication preferences are maintained until you change them or request deletion.

Secure Deletion

When we no longer need your information, we securely delete or anonymise it using industry-standard methods. This includes secure deletion from our servers and destruction of any physical records containing your personal data.

Cookies and Website Technologies

Our website uses cookies and similar technologies to provide a better user experience and understand how our site is used. Cookies are small text files stored on your device that help our website remember your preferences and improve functionality.

Types of Cookies We Use

Essential cookies are necessary for basic website functionality and cannot be disabled. Analytics cookies help us understand how visitors use our site so we can make improvements. Preference cookies remember your settings and choices to provide a more personalised experience. We don't use advertising or tracking cookies from third-party companies.

Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though this may affect some website functionality. You can find instructions for managing cookies in your browser's help section.

International Data Transfers

We primarily store and process your information within Australia. However, some of our service providers may be located overseas, particularly for cloud hosting and software services. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your privacy.

Safeguards for International Transfers

We only work with overseas providers who maintain equivalent privacy protections to Australian standards. This includes contractual commitments to data protection and, where possible, certification under recognised international privacy frameworks.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information. The effective date at the top of this policy indicates when it was last updated.

Contact Us About Privacy

If you have questions about this Privacy Policy or want to exercise your privacy rights, we're here to help. You can reach us by phone, email, or mail using the contact details below.

Address: 16-18 Byrne St, Auburn NSW 2144, Australia

Phone: +61261983099

Email: info@forivalunary.com

We aim to respond to all privacy-related enquiries within five business days. For urgent matters, please call us directly during business hours.